Support > FAQ > Installing and licensing products

Deactivate a product

How can I deactivate a product from a computer?

Our products provides you with the necessary tools for both activating or deactivating your product.
According our Terms and Conditions­ Section Grant of License:

It is useful for you to know deactivation process in order to take necessary precautions for protecting your product. In particular, please remember to delete all Sonimus files which were copied previously to your platform (including emptying the Recycle Bin) after deactivating your Sonimus product license.

To deactivate your Sonimus product, click on "My Area" tab. In the "My Products" section, click on the image of the product you want to deactivate.
Download its activation licenser script. Once the file has been downloaded to your computer, double click to execute. Choose the “remove licenser” option from the product licenser dialog to complete the deactivation process.

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NOTE: If you are unable to locate the solution you are looking for, and you have a Sonimus account, you can still get help by creating a client support ticket. If you don't have a Sonimus account create a guest support ticket.
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